About us
What we do
Based in Newcastle-under-Lyme NCT CIO is a transport service for the local community and surrounding areas within Staffordshire made possible by volunteer drivers and the local community.
We offer a transport service to people who find it difficult to access public transport and do not own their own vehicle. This is a door- to- door service and each of our mini buses has a tail lift making the transport easily accessible for wheelchair users. Our WAV is designed specifically to carry one wheelchair and two carers. Ideal for medical appointments, which helps to combat social exclusion.
Newcastle Community Transport CIO (NCT CIO) is different!
Our friendly drivers can help you get to and from venues. For the less mobile, elderly and people who struggle with hidden disabilities our door-to-door service can be a much-needed lifeline.
Our customers are once again able to:
- go out shopping
- attend support groups with members of their community
- attend medical appointments
- enjoy meals out in social settings
- visit day centres, churches, and social clubs
Want to learn about our friendly volunteer drivers and how affordable Newcastle Community Transport CIO is.
Take a listen to this.
'Staffordshire Newsroom'
Council funding helps charity get people out and aboutWheelchair users and people with mobility difficulties in Newcastle are benefiting from a project thanks to a local voluntary group and funding from the county council.
Newcastle Community Transport provides a wheelchair-friendly, door-to-door transport service covering Newcastle and the surrounding areas.
The service helps people get to medical appointments, shopping trips and to attend support groups, day centres, churches, and social clubs. The charity has more than 120 regular customers and makes around 4,700 journeys per year.
Who we are
NCT CIO is a well-established community charity. Founded in 1974, we have a long track record of helping local people. We rely on our brilliant volunteers to drive our minibuses and look after the backroom jobs that keep us on the road. If our volunteer drivers are available, we will transport groups and/or individuals to your destination and return you home.
In 2024 we celebrate 50+ years of service in the community. 🎉
In 2025 we applied to the Charity Commission for England and Wales to change our operating model to a Charity Incorporated Organisation (cio). This was granted in August 2026, which gave Newcastle Community Transport (cio) a new charity number.
We agreed that our constitution remained the same as when we set up in 1974.
“The promotion of any charitable purpose for the benefit of any community group [or individual] and in particular but not exclusively the advancement of education, the relief of poverty, sickness, disability or old age through the provision of transport, advice, aid or assistance, all within Newcastle under Lyme, Stoke-on-Trent and the wider area of Staffordshire in which it operates.”
Our minibuses
Our Renault Master and Peugeot Boxer vehicles are specially equipped with easy-to-use sliding doors, unfolding steps, and internal tail lifts. The Peugeot Boxer is our dedicated wheelchair carrier, with extra space inside for passengers with mobility difficulties. Although both vehicles are accessible to all.
We are proud to provide a safe, reliable transport service. The tail lifts and side steps on our vehicles are serviced in line with government guidelines and LOLER requirements. All DVLA requirements are met and Permit 19 guidelines adhered to. Our volunteer drivers all follow an induction process to ensure we are confident they follow our expectations for customer service and our customers being our first priority.
Our Team
NCT CIO is made up a small group of wonderful volunteers and one staff member. We are always looking for new volunteers to support us, if you are interested please visit our volunteering page.
Barrie Swift – Chairperson
Joy Taylor – Secretary/Treasurer
Jez Cotterill – Journey Booking Administrator
Philip Price – Trustee
Samantha Glover – Trustee
